Rabies Express Service
This service is designed specifically for urgent samples and aims to achieve a maximum turnaround time of 3 working days from sample receipt (in the majority of cases the turnaround time will be 2 working days). In order to achieve this turnaround time any samples using this service:
- Are prioritized on the first available test (or depending on the day of receipt an additional test will be set up for express samples).
- Are pre-treated to minimize the risk of toxicity or contamination (which can cause delays for routine samples).
- Are read and reported as soon as possible after the test is set up.
Customers also benefit from the following enhanced reporting service:
- We will call or e-mail to confirm receipt of your sample and give you a guide as to when your results will be available.
- pdf copies of test certificates will be e-mailed to you as soon as they are available.
- We will either telephone to give you the results or alternatively we can send results to a mobile phone via SMS as soon as they are available.
Original certificates will be sent by guaranteed next day delivery (UK customers only. Overseas customers will receive their original certificate via international mail, we can arrange to get certificates sent by courier but this will incur additional charges).
The cost for the express service is £500 (ex VAT). In the unlikely event that we fail to meet our expected turnaround time of 2-3 working days we will refund £440 directly to the customer. Our standard rabies testing offers an average turnaround time of 5-7 working days which we believe is still the best service available in the UK, however, the 'Rabies Express' service should give you peace of mind when results are required in a hurry . If you wish to take advantage of this new service please contact the office when submitting your sample so we can ensure it gets priority treatment.
Please note that the rabies laboratory undergoes an annual period of maintenance, usually in July. The laboratory has to be shut down during maintenance (which typically lasts for 1 week) and during these periods our 'Rabies Express' service will not be available. We will provide prior notice of any maintenance shutdowns on our website and social media channels so that customers can plan accordingly.
For further details please contact the office on 0131 440 2628 or firstname.lastname@example.org.