Biobest Laboratories Ltd

Rabies - Meet the Team

Dr Paul Burr (Laboratory Director)

At Biobest we appreciate that the quality of our customer service is directly linked to the quality of our staff. This is why we invest so heavily in both our people and processes to ensure that our customer service is second to none. We have a small administrative team who are dedicated to providing a personal service to all of our rabies customers. We provide help and support at all stages of the testing process including advice on taking and shipping samples, receiving results, completing paperwork and dealing with courier problems.

I would like to take this opportunity to introduce the key individuals within the rabies adminstrative team. Please do not hesitate to contact them directly to discuss your testing.

Sandra McLeish (Office Manager)

Sandra manages the team who look after the administrative element of our rabies testing. Sandra has a strong background in customer service and has been with Biobest for 10 years. Sandra’s experience means she has a detailed understanding of all stages of the testing process and is a key contact point for many of our customers. As a member of the Biobest management team Sandra takes the lead in ensuring that we deliver outstanding customer service at all times.

“I really felt that you went beyond the “call of duty” especially liasing with your contact in Australia. You have certainly made my life a lot easier.” - London Vet Clinic

Emma McEwan (Senior Administrator)

Emma has been a key member of the rabies administrative team since joining Biobest in 2009. Prior to joining Biobest Emma had a number of roles in customer service positions and so is perfectly qualified to assist customers with any enquiries. Emma takes responsibility for organising all of Biobest's courier collections and is therefore best placed to assist customers with any sample shipping enquiries.

“ I am currently writing a blog on taking our dogs back to the UK to help other expats who might be in the same position as us. I will totally recommend that they send their samples to you.” - Rob Townsend

Lynne Stevely, Jackie Higginson (Admin Assistants)

Lynne and Jackie are the other members of the rabies administrative team. Working closely with Sandra and Emma they are also happy to assist with any testing enquiries. The whole team work together to ensure that customers are always provided with quick and accurate responses to any queries.

“ Thank you again for the first class service you provided me. You kept me informed every step of the way and I always felt I was in good hands with you. Your service was invaluable!!” - Shereen Gillette