Over the past 12 months Biobest has experienced major operational disruption as a result of essential upgrade works on our high containment rabies facility. These works, carried out by our landlord, took considerably longer than anticipated, and led to a sustained loss of customers, reduced sample volumes, and a substantial decline in income.

In addition, there has been a substantial increase in regulatory requirements and operating costs for the rabies testing service, combined with major additional costs under a new commercial lease arrangement. We are also seeing a general decline in our other revenue streams and note that this is a pattern being seen across the veterinary marketplace. This reduction in revenue, along with significant increases in operating costs, and the impact of other external economic factors has meant we have had to review the ongoing viability of Biobest.

Following a consultation process with our team, we regret to inform you that we have taken the difficult decision to close Biobest with immediate effect and we are no longer able to accept new samples.

Our office is no longer routinely manned and our phones are now closed. Please direct enquiries as follows:

• Rabies certificate verification checks for the period January 2022 to January 2026 – please contact the APHA or call +44(0)3000 600022.
• Remittance advices – please contact the VetPartners credit control team.
• Card payments – please contact VetPartners Accounts Team on 01306 733623 (Mon-Fri 8am-5pm)
• All other payment or account queries – please contact VetPartners Accounts Team on 01306 733623 (Mon-Fri 8am-5pm)
• Stored mesenchymal stem cells & all other general queries – please contact us by e-mail.

Biobest has been operating since 1995, and this has not been an easy decision to make. We would like to take this opportunity to sincerely thank you for your support and custom over the past 30 years, and wish you all the very best for the future.